Política de reembolso

Refund Policy

Return & Refund Policy
At Asadazo Meat Boutique, customer satisfaction is our priority. Because we sell frozen meat products, our return policy is subject to the following conditions:

Perishable goods
Due to the nature of frozen meat and food products, we are unable to accept returns once an order has been delivered, unless the product is defective, damaged, or not as described.

Defective or incorrect products
If you receive a product that is damaged, spoiled upon arrival, or incorrect, please contact us within 24 hours of delivery with a photo and description of the issue. We will offer a replacement, store credit, or full refund at our discretion.

Right of withdrawal (EU law)
Under EU consumer law, perishable goods that can deteriorate rapidly are exempt from the standard 14-day right of withdrawal. Where the right of withdrawal does apply to your order, you can submit a request through our Withdrawal Request Form at /pages/withdraw-an-order, and we will send you confirmation of receipt without delay.

Refund processing
Approved refunds are processed within 3 business days of your claim being approved.

Contact
For any issues, reach us at info@asadazo.nl or +31 6 87432108.