FAQ
Why are weights approximate?
Natural cuts vary in size. We aim to match the stated weight as closely as possible; small differences can occur.
How much meat should I order?
Adjust quantities to appetite, bones and side dishes. Around 350–400 g per person can suit a lighter table with sides; around 500 g suits a more meat-focused asado. These are planning estimates, not fixed portions.
Where do you deliver?
Our current delivery zones cover the Netherlands, Belgium and Germany. Available services and rates depend on the delivery address, products and order weight; checkout shows the options for your order.
When are orders dispatched?
Standard dispatch days are Monday and Thursday. For Monday dispatch, your paid order must be in our system before 09:00 Monday, Amsterdam time. Orders received at or after 09:00 normally dispatch Thursday. For another day, place your order and contact us with the order number; alternatives require confirmation. Dispatch day is not the delivery date.
How long does delivery take?
Delivery typically takes 1–2 business days after dispatch, depending on the carrier and destination. Delays can occur. Follow the tracking message and contact us if the delivery is delayed.
How much does shipping cost?
Rates depend on address and order weight. Free-shipping options apply only to eligible orders and zones. Check the actual rate at checkout before paying.
Can I collect my order in Amsterdam?
Collection is at Veemarkt 180, 1019 DG Amsterdam. Arrange your order and collection instructions with us first. Our 24/7 lockers are for arranged collections; this does not mean customer service or walk-in shopping is available 24/7. Bring your order confirmation.
Is the meat shipped frozen?
Yes. Meat is shipped frozen in insulated packaging. Check the condition on arrival and follow the product label. If it arrives warm, damaged, or you are unsure whether it has remained safely chilled, do not consume it; contact us promptly with your order number, photos and delivery details.
How should I store and thaw meat?
Follow the storage instructions and date on each label. Thaw covered in the refrigerator and keep raw meat separate from ready-to-eat food. We do not give one storage period for every cut. If a delivery is partly thawed, contact us for guidance about that product and delivery rather than assuming it can be refrozen.
What if I cannot receive the delivery?
Arrange for someone to receive your perishable order and follow the carrier's delivery instructions. Contact us promptly if there is a delivery problem.
Which payment methods are available?
The secure payment methods available for your country and device are shown at checkout.
Can I change or cancel an order?
Contact us as soon as possible. If the order has not yet been prepared or dispatched, we will try to make the requested change. See the applicable order and cancellation terms.
Can I track my order?
You will receive tracking information by email once the order is dispatched. Contact us if you have not received it.
Where can I find cooking ideas or catering?
Explore our cooking collection or contact us about a private or corporate asado. For gift options, ask us about the current selection.
WhatsApp: +31 6 87432108 · info@asadazo.nl